Working Student: Customer Care Agent (Czech & German speaking)

We are FAIRTIQ!

FAIRTIQ is the global leader in hardware-less Check-In/Check-Out ticketing systems, simplifying public transport using an innovative geo-positioning based technology. Thanks to its state-of-the-art technology, FAIRTIQ has been widely rewarded and is currently going through a fast-paced international expansion.

FAIRTIQ Inc. was founded in 2016 in Bern, Switzerland, as a start-up with the mission of creating leading solutions for public transport.

Who we are looking for

In order to expand our business capacity, we are looking for a Working student: Customer Care Agent (Czech & German speaking) (f/m/d), part time (20-30%): “Work-from-home” / remote job, perfectly suitable next to studies. We are hiring for this position in Germany. FAIRTIQ is proud to have a team of 14 students that work as agents for the customer care & fraud monitoring activities of the company. We are looking to expand the team.

Role & Duties

• The role will be different depending on whether you are hired for customer care or for fraud monitoring. 
• You will be working on your own laptop, from home or from anywhere. 
• Customer care: Answer users requests, modify journeys and invoices, report potential issues to the correct department.
• Fraud monitoring: contribute to the monitoring of fraudulent users and help keep the FAIRTIQ systems fraud free. 
• Attend regular calls & workshops.

Skills and personality

• Very good spoken and written German and Czech language skills.
• Very good spoken and written English language skills.
• Customer- & client focused mindset.
• Good team player in an agile team.
• Willingness to learn and adapt.
• Good knowledge of public transport.

We offer

• Opportunity to work for one of the fastest growing Swiss startups.
• Dynamic working environment (the job can be completed from anywhere).
• Flexible working hours (generally around 1h to 1.5h per day).
• Part-time employment (20% - 30%).
• Pay-by-the hour: attractive remuneration.
• Opportunities to secure a full-time position in the future.

At FAIRTIQ, we don’t just accept difference, we celebrate it, we support it, and we thrive from it for the benefit of our employees, our products and our community. FAIRTIQ is a proud equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Data Protection - Your personal data will be held by Fairtiq for a maximum of 12 months. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. Please contact dataprotection@fairtiq.com if you wish for your data to be removed.